5 more reasons to migrate your business phones to the cloud

Customer Service

The wave of businesses switching to VoIP grows day by day. BT is even talking of closing down old-style phone networks in the near future. Seizing new opportunities depends on knowing what they are. With that in mind, here are five more reasons for switching to cloud services.

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On-premises solutions are a single point of failure. If it goes down, neither employees nor customers have an alternative and everything grinds to a halt, costing you business and credibility.

Cloud systems duplicate data and distribute risk between numerous data centres. If one is interrupted, communications reroute and customers don’t even notice.

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There is no guarantee that cloud communications are safer than in-house systems, but an international VoIP wholesale provider such as https://www.idtexpress.com/ comes with specialised expertise in this area that you may have no resources for. They will constantly be upgrading, patching and monitoring for threats so that you don’t have to.

Outsourcing to experts makes it easier to comply safely with the DPA, GDPR and other changing regulations.

Unified communications

Cloud packages include voice, video chat, mobility, texting, streaming, conference and fax services. Unified Communications (UC) packages can be built on this to provide a single perspective on all communications, combining the history of texts, emails, and calls in a single place. This is an enormous benefit when you need to track all interactions with a particular customer or about a particular job.

UC means messages can easily switch channels; an answer-phone message can be attached to an email or an email can be recited over the phone by computer voice. Combined with mobile integration, this makes every team member more accessible, even when far from the office.

Integration with CRM

Cloud phone systems are software and therefore easy to integrate with other software like CRM platforms or Enterprise suites (see https://it.toolbox.com/blogs/voipdesk/save-your-sales-teams-time-connect-crm-with-voip-services-061118). Like Enterprise suites, new features can be added when you need them.

Resource management

When you choose how much bandwidth to pay for or how many trunk lines you will need, you have to allow for peak loads. As a result, you always buy capacity you don’t use. With SIP and VoIP packages, you only have to pay for what you use – and you can use more whenever you need it.

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